Policies

Booking terms and conditions

Last updated October 2026

1. Who you are booking with

Lipa Travels Limited is a tour operator based at Kingsgate Mall, Kabalagala, Kampala, Uganda. Our company registration number is 80034272040538. When you book a trip on this website, your contract is with us. These terms apply to every booking.

2. Prices

  • Prices are in US dollars, per person sharing, unless the trip says otherwise.
  • A price includes only what is listed under "Included" on the trip. International flights, visas, travel insurance and tips are extra unless listed.
  • Prices from the trip planner are estimates. The price is fixed once we confirm your booking in writing.

3. Paying for your trip

  • A deposit of 30% confirms your booking. On gorilla and chimpanzee trips the deposit is the cost of the permits plus 30% of the rest, because permits are bought in your name as soon as you book. The balance is due 30 days before you travel.
  • If you book within 30 days of travel, or book a day tour, you pay the full amount when you book.
  • We accept Visa and Mastercard. Card payments are taken on our bank's secure payment page with 3-D Secure.
  • You can pay the balance from the payment link we email before it is due.
  • You can book several trips in one order from your cart. Each trip keeps its own deposit and balance date.
  • Bookings and cart orders over USD 5,000 are invoiced and paid by bank transfer in US dollars. The deposit is due within 7 days of the invoice, or the full amount within 3 working days if you travel within 30 days. The balance is due 30 days before you travel. We confirm the booking when the deposit reaches our account.
  • If the balance is not paid on time, we may cancel the booking and the cancellation charges below apply.

4. Confirmation and travel documents

We email a booking confirmation once your deposit is received. Your vouchers and final itinerary follow within one working day of full payment.

5. Park and gorilla permits

Gorilla, chimpanzee and some park permits are bought in your name as soon as you book, because the park authorities require it. Once a permit is issued, we can only refund its cost if the park authority refunds us.

6. Changes you make

Ask us by email and we will try to change dates, names or rooms. If a supplier charges for the change, we pass that charge on to you. Cancelling part of a booking is treated as a cancellation of that part.

7. Changes or cancellation by us

If we have to make a major change to your trip, we tell you as soon as we can. You can accept the change, take a different trip of the same value, or cancel for a full refund. If we cancel your trip, you get a full refund.

If a trip, permit or hotel you booked isn't available, we tell you within one working day and offer other dates or a similar trip. If none suits you, we refund everything you paid within 7 to 14 days.

8. Passports, visas, health and insurance

  • Your passport should be valid for at least six months after your trip ends.
  • You are responsible for your visas. We can help with e-visa applications for a service fee.
  • Some countries, including Uganda, ask for a yellow fever vaccination certificate. Check the health rules for every country on your trip.
  • We strongly recommend travel insurance that covers cancellation, medical costs and evacuation.

9. Problems and complaints

If something isn't right during your trip, tell your guide or use the emergency number on your itinerary so we can fix it. If you want to complain afterwards, email info@lipatravels.global within 28 days of returning and we will reply within 14 days.

10. Your account

If you create an account, keep your sign-in details to yourself. Bookings made from your account are treated as made by you. Tell us straight away if you think someone else has used it.

11. Who can book

  • You must be 18 or over to book. The person who books accepts these terms for everyone on the booking.
  • We can't take bookings or payments from people, companies or countries under UN, US, EU or UK sanctions.
  • Prices are per person sharing a room. If you travel alone, we email the single-room supplement for you to approve before we confirm the trip. If you don't approve it, we refund your payment in full.

12. Law

These terms are governed by the laws of Uganda.

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