Policies
Cancellation and refund policy
Last updated October 2026
Cancelling a booking
To cancel, email info@lipatravels.global from the email address you booked with. Charges count from the day we confirm your booking, that is, the day your deposit, or the full amount when that is due, reaches us. Before you have paid anything, you can cancel without charge. After that, what we keep depends on how long before your travel date we receive your email, as the table shows.
| When you cancel | What we keep |
|---|---|
| More than 60 days before travel | The cost of any permits already issued |
| 31 to 60 days before travel | 30% of the trip price, plus permits already issued |
| 15 to 30 days before travel | 60% of the trip price, plus permits already issued |
| 14 days or less, or no-show | 100% of the trip price |
| Day tours | Nothing if you cancel more than 48 hours before; 100% after that |
Refunds
- Card payments are refunded to the card you paid with, within 7 to 14 days of us confirming the cancellation. Your bank may take a few more days to show it.
- Payments made by bank transfer are refunded to the account they came from.
- If we cancel your trip, you get everything back.
- Card and bank transfer refunds are made in US dollars. Any difference caused by exchange rates or your card issuer's fees is outside our control.
Unused services
We can't refund parts of a trip you choose not to use once you're travelling, such as a skipped activity or an early departure from a hotel.
Technology services
- You can cancel the monthly service at any time by emailing info@lipatravels.global. It stops at the end of the month you have paid for.
- We don't refund part months.
- The set-up fee is refunded in full if you cancel before we start the set-up work. Once work has started, it is not refunded.
Questions about a charge
If you don't recognise a charge from us or think a refund is wrong, email info@lipatravels.global first. Most questions are sorted within a few days.