Gorillas, safaris, islands and city lights, booked with one team
Trips across Uganda and the rest of Africa, the Gulf, Asia, Europe and the Caribbean. Tell our trip planner what you like and get a plan in a minute, or pick a ready-made package.
Pick a part of the world
Packages people book most
Prices are per person sharing and include what is listed on each trip. International flights can be added when you book.
Tell us what you like. Get a day-by-day plan.
Say where you're starting from, your dates, budget and the kind of trip you want. The planner suggests a destination if you haven't picked one, lays out each day and gives you a price estimate. Our team then checks it and sends you a firm quote.
How booking works
Choose a trip
Pick a package, use the trip planner, or tell us your dates and budget and we'll put one together.
Pay a 30% deposit
Pay by Visa or Mastercard on our bank's secure payment page. We confirm your booking by email.
Pay the balance and travel
The balance is due 30 days before you travel. Your vouchers and itinerary arrive by email within a day of full payment.
What you can count on
Our own team in Kampala
You deal with the same people from your first question to the day you fly home.
Suppliers on contract
Every hotel, lodge and driver we use has a signed contract with us, and we pay them after your trip.
Secure card payments
Visa and Mastercard with 3-D Secure. Your card details go to our bank, never to us.
Clear cancellation terms
You see our cancellation charges before you pay, and refunds go back to the card you paid with.
Rather talk to a person?
Send us your dates, who's travelling and a rough budget. We'll come back with options within one working day.
All our trips
Prices are in US dollars, per person sharing. Pay 30% to book and the rest 30 days before you travel. Day tours are paid in full.
Plan my trip
Fill in what you know. Leave the destination blank and the planner will suggest one. Prices are estimates; our team confirms the final quote.
Your plan appears here
You'll get:
- A destination that fits your style, if you haven't chosen one
- A day-by-day plan
- An estimated price per person and for your group
- Matching packages you can book straight away
The technology behind our own bookings, for your business
We build and run websites, booking systems and travel software for other travel companies.
Websites
We design, build, host and look after websites for tour and travel companies.
Booking engines
Online booking with live prices and availability, added to your own website.
Tour operator software
Build itineraries and quotes, manage rates and availability, keep customer records and see your numbers.
Channel connections
Keep your rates and availability in sync with online travel agencies and partner sites.
AI trip planner and chat assistant
The same planner you see on this site, set up on your website under your name.
Digital marketing
Search optimisation, content and listings management.
Packages for travel businesses
Most clients start with one of these. Prices are in US dollars and exclude VAT where it applies.
Starter
For a new or small operator that takes enquiries by email.
- Tour website, up to 15 trips
- Enquiry form and email alerts
- Hosting, security updates and small content changes
Online bookings
For operators ready to take bookings and deposits online.
- Everything in Starter, up to 40 trips
- Booking engine with live availability
- Deposits through your own merchant account
Full operator
For established operators selling direct and through agents.
- Everything in Online bookings
- Tour operator software for 2 users
- Channel connections and the AI trip planner
We confirm the final price in a written quote, based on the number of trips, languages and connections you need. Extra users on the tour operator software are USD 79 a month each.
How we charge
A one-off set-up fee, then a monthly subscription, as shown above. We invoice you, and you pay by bank transfer.
Your customers pay you through your own merchant account. We don't collect or hold money for clients.
Talk to us
Tell us what you run and what you need, and we'll send a proposal and a price.
Get in touchLipa Travels
Lipa Travels is a tour operator based in Kampala, Uganda. We sell tours, hotel stays and complete travel packages through this website to customers in Uganda and around the world.
Our trips cover Uganda and the rest of Africa, from gorilla treks in Bwindi to the Okavango Delta and the beaches of Zanzibar. We also sell holidays in the Gulf, Asia, Europe and the Caribbean, from Dubai and Singapore to Mykonos and Jamaica.
When you book with us, your contract is with Lipa Travels. We buy from hotels, lodges, transport companies and guides we have contracts with, and we look after you from booking until you are home.
We also build websites and booking software for other tour operators, hotels and travel agents.
Company details
- Trading name
- Lipa Travels
- Registered name
- Lipa Travels Limited
- Office
- Kingsgate Mall, Kabalagala, Kampala, Uganda
- travel@lipatravels.global
info@lipatravels.global
Talk to our team
Tell us where you'd like to go, when, who's travelling and roughly what you'd like to spend. We reply within one working day.
- travel@lipatravels.global
info@lipatravels.global - Office
- Kingsgate Mall, Kabalagala, Kampala, Uganda
If something goes wrong while you're travelling, call the emergency number on your itinerary and we'll sort it out.
Booking terms and conditions
Last updated October 2026
1. Who you are booking with
Lipa Travels Limited is a tour operator based at Kingsgate Mall, Kabalagala, Kampala, Uganda. When you book a trip on this website, your contract is with us. These terms apply to every booking.
2. Prices
- Prices are in US dollars, per person sharing, unless the trip says otherwise.
- A price includes only what is listed under "Included" on the trip. International flights, visas, travel insurance and tips are extra unless listed.
- Prices from the trip planner are estimates. The price is fixed once we confirm your booking in writing.
3. Paying for your trip
- A deposit of 30% confirms your booking. The balance is due 30 days before you travel.
- If you book within 30 days of travel, or book a day tour, you pay the full amount when you book.
- We accept Visa and Mastercard. Card payments are taken on our bank's secure payment page with 3-D Secure.
- Bookings over USD 5,000 are invoiced and paid by bank transfer.
- If the balance is not paid on time, we may cancel the booking and the cancellation charges below apply.
4. Confirmation and travel documents
We email a booking confirmation once your deposit is received. Your vouchers and final itinerary follow within one working day of full payment.
5. Park and gorilla permits
Gorilla, chimpanzee and some park permits are bought in your name as soon as you book, because the park authorities require it. Once a permit is issued, we can only refund its cost if the park authority refunds us.
6. Changes you make
Ask us by email and we will try to change dates, names or rooms. If a supplier charges for the change, we pass that charge on to you. Cancelling part of a booking is treated as a cancellation of that part.
7. Changes or cancellation by us
If we have to make a major change to your trip, we tell you as soon as we can. You can accept the change, take a different trip of the same value, or cancel for a full refund. If we cancel your trip, you get a full refund.
8. Passports, visas, health and insurance
- Your passport should be valid for at least six months after your trip ends.
- You are responsible for your visas. We can help with e-visa applications for a service fee.
- Some countries, including Uganda, ask for a yellow fever vaccination certificate. Check the health rules for every country on your trip.
- We strongly recommend travel insurance that covers cancellation, medical costs and evacuation.
9. Problems and complaints
If something isn't right during your trip, tell your guide or call us straight away so we can fix it. If you want to complain afterwards, email info@lipatravels.global within 28 days of returning and we will reply within 14 days.
10. Law
These terms are governed by the laws of Uganda.
Cancellation and refund policy
Last updated October 2026
Cancelling a booking
To cancel, email info@lipatravels.global from the email address you booked with. We count the days from the day we receive your email to your travel date.
| When you cancel | What we keep |
|---|---|
| More than 60 days before travel | The cost of any permits already issued |
| 31 to 60 days before travel | 30% of the trip price, plus permits already issued |
| 15 to 30 days before travel | 60% of the trip price, plus permits already issued |
| 14 days or less, or no-show | 100% of the trip price |
| Day tours | Nothing if you cancel more than 48 hours before; 100% after that |
Refunds
- Refunds go back to the card you paid with, within 7 to 14 days of us confirming the cancellation. Your bank may take a few more days to show it.
- Payments made by bank transfer are refunded to the account they came from.
- If we cancel your trip, you get everything back.
- We refund in US dollars. Any difference caused by exchange rates or your card issuer's fees is outside our control.
Unused services
We can't refund parts of a trip you choose not to use once you're travelling, such as a skipped activity or an early departure from a hotel.
Questions about a charge
If you don't recognise a charge from us or think a refund is wrong, email info@lipatravels.global first. Most questions are sorted within a few days.
Privacy policy
Last updated October 2026
This policy explains what personal information Lipa Travels collects, why, and what we do with it. We handle personal data in line with Uganda's Data Protection and Privacy Act, 2019.
What we collect
- Your name, email, phone number and country
- Passport details for each traveller, which parks, hotels and airlines need
- Travel dates, preferences, and any dietary or access needs you tell us about
- What you type into the trip planner
- Records of your bookings and payments
We do not see or store your full card number. Card details are entered on our bank's secure payment page.
Why we use it
- To plan, book and deliver your trip
- To take payments, process refunds and prevent fraud
- To contact you about your booking
- To meet our legal and tax obligations
The trip planner sends what you type to an AI service to draft your plan. Don't include passport numbers or card details in it.
We only send you offers if you ask us to, and you can stop them at any time.
Who we share it with
We share only what is needed with the hotels, lodges, guides, transport companies, park authorities and airlines on your trip, with our bank and payment provider, and with the AI service behind the trip planner. We don't sell your information.
How long we keep it
We keep booking records for at least 18 months after your trip, and longer where tax or other laws require it. After that we delete them.
Your rights
You can ask to see the information we hold about you, correct it, or have it deleted where we no longer need it. Email info@lipatravels.global and we will reply within 30 days.
Cookies
This website uses only the cookies it needs to work. We don't use advertising cookies.
Payments and security
Last updated October 2026
How you can pay
- Visa and Mastercard credit and debit cards
- Bank transfer for bookings over USD 5,000 and for group and company bookings
Currency
Our prices and charges are in US dollars. If your card is in another currency, your card issuer converts the amount and may add a fee.
Keeping your card safe
- You enter your card details on our bank's secure payment page, not on our website.
- Payments use 3-D Secure, so your bank may ask you to confirm the payment in its app or with a code.
- We never ask for your card number or PIN by phone, email or WhatsApp.
When you are charged
The 30% deposit is charged when you book. We send a payment link for the balance, which is due 30 days before you travel. Day tours and bookings made within 30 days of travel are charged in full.
On your statement
Charges appear on your card statement under our name. If you don't recognise one, email info@lipatravels.global.