Privacy policy
Last updated October 2026
This policy explains what personal information Lipa Travels Limited collects, why, and what we do with it. Lipa Travels Limited, Kingsgate Mall, Kabalagala, Kampala, Uganda, is responsible for your data. We handle personal data in line with Uganda's Data Protection and Privacy Act, 2019.
What we collect
- Your name, email, phone number and country
- Passport details for each traveller, which parks, hotels and airlines need
- Travel dates, preferences, and any dietary or access needs you tell us about
- What you type into the trip planner
- If you ask for a provisional invoice: what you asked the trip planner, including anything you wrote under "Anything else?", the plan and its estimated prices, kept with your account. We don't keep your internet address or browser with it
- Your approximate country, worked out from your internet connection or your device's time zone. We use it only to fill in "Travelling from" in the trip planner, and you can change it
- Records of your bookings and payments
- Your account details, if you create an account: name, email, phone, country and how you sign in
We do not see or store your full card number. Card details are entered on our bank's secure payment page.
Why we use it
- To plan, book and deliver your trip
- To take payments, process refunds and prevent fraud
- To contact you about your booking
- To meet our legal and tax obligations
The trip planner sends what you type to an AI service to draft your plan. Don't include passport numbers or card details in it.
We only send you offers if you ask us to, and you can stop them at any time.
Who we share it with
We share only what is needed with the hotels, lodges, guides, transport companies, park authorities and airlines on your trip, with our bank and payment provider, and with the AI service behind the trip planner. Some of these are outside Uganda, for example hotels in the countries you visit, and we share only what they need for your trip. We don't sell your information.
How long we keep it
We keep booking records for at least 18 months after your trip, and longer where tax or other laws require it. After that we delete them. We keep a provisional invoice, with the request and the plan behind it, for at least 18 months after you ask for it, and as a booking record if our team books it. After that we delete it.
Your rights
You can ask to see the information we hold about you, correct it, or have it deleted where we no longer need it. Email info@lipatravels.global and we will reply within 30 days.
Cookies
This website uses only the cookies it needs to work. We don't use advertising cookies.